Cancellation policy

Every service we arrange has its own change and cancellation terms, set by the hotel, the villa, the excursion operator or the transport company. We always give them to you in writing before you confirm and pay.

What you send from the website is not a booking

Nothing is paid on this website. What you send from the form is a quote request: it tells us what you are looking for and when, and it does not hold any dates.

We reply by email or WhatsApp within 24 to 48 hours with real availability and a firm price. The booking exists from the moment you confirm that proposal and we agree on payment, not before.

If the service is not available for your dates, we tell you and propose an alternative. If you had already paid a deposit, it is refunded in full, with no charge.

Changes

Date or time changes are subject to the operator’s availability. Write to us as soon as you can and we will handle the change at no cost on our side; if the operator applies a fee, we tell you before going ahead.

Cancellations by the traveller

Deadlines and penalties depend on the service booked and are detailed in your proposal before payment.

Cancellations due to force majeure

If an excursion is cancelled because of weather, port closures or any reason outside your control, we offer to reschedule at no cost or refund the full amount.

How to request it

Write to us on WhatsApp or by email with your reference number. We handle every request personally.